Sometimes* I’m amazed at the kind of stuff I can troubleshoot. For example:
Client: Hi, I’m having a [bleep] issue with this [bleep] USB key.
Me: Have you tried turning it off and on again?
Client: …
Me: All right, what’s up?
Client: I’m trying to put [bleep] files on it, but it won’t [bleep] let me.
Me: Can you remove the key from the USB port, wait 10 seconds, put it back in and tell me what’s going on.
Client: …removing [bleep] key… … [bleep] it back in… …that [bleep] Bluetooth thing pops up again… …nothing [bleep] else happens. [bleep].
Me: Sounds like this is not a USB key. Is it possible that it’s a receiver for a wireless mouse or keyboard?
Client: [BLEEP]. Thank you. I’ve been [bleep] with that [bleep] thing for the whole morning! [bleep]! [bleep]!
Sigh.
*Okay, all the time.
Wow. I’m glad I’m not in IT. My head would explode.
I love the “Clients From Hell” site. It’s so ridiculous how stupid people are.
Hahahaha
So now when I hear that Heart song, I’ll think of you!!
@Finn: My head explodes on a daily basis. True story.
@Avitable: I wish this was lifted from that website. Maybe I should submit my story.
@Sybil Law: You mean Barracuda, right? ;-P
OMG. I think you must have been talking to my mother on that call.
Because that is the exact same kind of [bleep] tech problems she calls me about every week.
One example: I tell her to turn off her computer and she turns off the monitor and considers the computer now “turned off” since she can’t see anything on the screen.
Somebody’s been watching “The IT Crowd…”
@Julie: Well, for the record it was a man.
And don’t get me started with the troubleshooting I used to do with my mom… “Make sure you’re in your email program Mom.” “I’m there right now” (background sound of Windows powering down)… Sigh.
@Dave2: A guy I used to work with introduced me to the IT Crowd in 2006. The first season was awesome, but I was fairly disappointed with season 2 and 3. Didn’t watch season 4 yet.